FAQ

Why Wear is a limited merchandise collection created as part of Why's 10 Years of Ideas, People and Stories. It turns the agency's new visual identity into objects people can wear, use, gift and keep.

All net proceeds from the current collection will be donated to a cause that Why will announce. You can follow the latest information on the Impact page.

Adult T-shirts are offered in S–XL. Kids T-shirts are offered in S–5XL. Caps, bucket hats and tote bags are one size. See the Size Guide for the available measurements.

Available material details appear on each product page. If the care information you need is not listed, please contact us before washing or treating the item.

No. Why Wear orders are pickup only. The pickup location and collection instructions are shown during checkout and in your order messages.

Select Pay on pickup in Shopify Checkout. No online payment is taken for that method; payment is due when you collect the order.

Wait until you receive the ready-for-pickup message before travelling to the pickup location. Keep your order number available when you collect.

Shopify Checkout collects your contact and pickup details. After you place the order, the confirmation links to the Order Status page. The order remains unpaid until payment is received at pickup.

Contact us as soon as possible with your order number. We cannot promise a change or cancellation after preparation has started.

If possible, tell the pickup team before you leave. Otherwise, contact us with your order number, a short description and clear photos. We will review the details and explain the next step.

Please read Pickup & Returns and the store's Refund Policy before returning anything.